Grand Slam

The naming of a trusted contact person (TCP) to an investment account is an excellent idea for customer and advisor alike. Although it is not a requirement, the TCP nomination has been implemented to deter financial exploitation and safeguard financial assets. As such, it seems directed towards older adults, but, in fact, is useful for people of any age and should be used by people of all ages. In this course you will:

• Learn what the job description for a TCP is and how those duties are carried out;
• Receive the essential background on the need for a TCP and its role in risk management;
• Get pointers on initiating the TCP conversation with clients.

Why develop a personal code of conduct when you already have been provided with guidance from your regulators or professional organization, such as FP Canada? It’s true that industry codes create consistent expectations. But when you set out your own code you have the opportunity to express personal answers to questions like:

• Why am I doing this job?
• What are my goals?
• How do I measure success?
• How will I know it is time to quit?
• What do I personally offer that sets me apart?
• Why would a client choose me? Would you choose you?

Evaluating responses to these questions through the lens of ethical obligations affirms a standard of professional conduct that goes beyond minimum, baseline expectations. In doing so, you distinguish yourself among exceptional industry professionals. Making this commitment is ultimately reflected in stronger client relationships and enhanced client experiences. Are you ready to shape your personal standard for personal integrity and conduct?

Includes checklists that guide you to building your personal code.

The theory and mechanics of insuring the need for life insurance is fundamental: how much, to whom, and when. The idea of the death benefit may be a somewhat vague notion --- overlooked because of its association with mortality and the end of life. However, the death benefit is the reason that many policyowners acquire a policy. This course takes the concept of the death benefit --- and under your guidance---let’s you say to the policyowner, here’s what to do with the money.

The Intersection of Insurance and Investment addresses the basics of coverage and proceeds to address how the sum of the death benefit can be managed, the risks faced by a beneficiary that insurance proceeds might help mitigate, and the investment products that will be suitable for investment of the death benefit.

You benefit by the ability you will gain in planning the process and advising at each step. This is not a course for the advisor seeking a transactional sale. It is for the advisor who:

• Seeks reputational excellence through knowledge and its disclosure;
• Chooses in-depth analysis to back recommendations;
• Pursues a course of action to put client interest first.

Evaluating responses to these questions through the lens of ethical obligations affirms a standard of professional conduct that goes beyond minimum, baseline expectations. In doing so, you distinguish yourself among exceptional industry professionals. Making this commitment is ultimately reflected in stronger client relationships and enhanced client experiences.

Are you ready to shape your personal standard for personal integrity and conduct? Are you ready to find where insurance meets investment?

Confident investors can make great clients. They know industry safeguards are in place to protect their financial interests, despite market activity and volatility. Investor protection is one of those safeguards and a foundational principle of the Canadian investment and insurance sectors. These sectors reinforce their principles with regulation and initiatives designed to put client interest first.

To build and maintain investor confidence in the system and its products, through this course, you can build your knowledge of safeguards such as:

• Remedies for investor complaints;
• Use of titles in the industry;
• CRM3 (total cost reporting)

You will also review long-standing requirements for disclosure, risk assessment, conflict of interest management, and measures of vulnerability.

On conclusion, you will have new confidence in the respect your industry shows for client interest through the measures it has implemented.

Let’s be clear: when we talk about longevity we are talking about the length of a lifespan. Let’s also be clear: the length of lifespans in Canada on average is increasing. The longer one lives, the longer one needs to finance the costs of living. Perish the thought---and fear--- of running out of money before running out of life.

A plan ensures income is available for the duration of life. Strategies may be adopted for health, lifestyle, and wealth. That is where this course comes in: Strategizing how to build wealth, maintain it, and manage it in the future.

The key planning strategies which you will learn to appreciate are:

• Identifying options for funding,
• Choosing the option or options that will be most suitable and achievable, and
• Defining the steps needed to make the desired option a reality.

At the conclusion of this course, you should be able to say to your client with great confidence, let’s talk about your future.

Unsuitable investments have been an ongoing major complaint of investors to regulators. Investors pin underperformance, fees and charges on their advisor and their recommendations. Yet the client is given many ongoing opportunities to retrace their steps and find other investments with which they are more comfortable. Why do they go so far as making as challenging suitability?

Avoiding the frustration that leads to charges of unsuitability is one issue addressed in this useful course. You will also:

• Benefit from a suitability test to apply to recommendations;
• Learn to manage expectations;
• Perceive how risk and suitability work hand-in-hand.
• Learn how to transition the theories of suitability into practical application to arrive at results that put client interests first.

The content of this course is directly relevant to insurance agents and securities advisors. It serves as a practical roadmap for guiding and making suitable decisions. You will find this information foundational for the recommendations you bring forward. Count on it to help you in your advisory role.

This course takes a proactive position towards complaints. It highlights how presenting clear information about complaints and their management can strengthen customer confidence and assure them of fair treatment. Understand, Manage and Stop Complaints illustrates the background of complaints in the life insurance and financial advisory channels, how they can be avoided, and how they must be dealt with.

On completion, the course-taker will:

• Develop a superior understanding of psychological factors underlying complaints;
• Evaluate client behaviour and its contribution to complaints;
• Prepare the appropriate response to complaints.

Includes numerous case studies of instances in which complaint resolution has been sought and their outcomes. Informative and practical, this course will guide you to take the right steps when hearing and handling complaints.