20 Credits: PFP® Powerhouse Package

Knowing your client (KYC) takes time, training, and perseverance. It is surely one of the most challenging requirements faced by those with client responsibilities in the financial services.

KYC is the basis for determining suitable investments. It is in your best interest to do a good job of KYC collection and maintenance. It is in your client’s best interest that you practice KYC to the regulatory minimums and beyond.

This course puts you on the right track to accomplish those objectives. You will learn the importance of collected information and how client characteristics affect the client profile and your resulting actions. You will learn how to get the facts you need. And, you will learn some impediments to KYC.

Experience the advantages of good KYC with the knowledge from this important course.

• Addresses the new client-focussed reforms as they apply to know your client requirements;
• Reviews what comprises essential facts and their relevance;
• Illustrates the relationship between KYC and suitability;
• Check your decisions with a blueprint for action.

Freak out or steady as she goes? As you might expect, the manner in which you respond to conflict can establish and cement your reputation.

Conflict is impossible to avoid but it can be managed. Further, it’s been shown that if you want to be a star performer, you learn to manage conflict.

• Grow your business and earn a sterling reputation by learning how to manage and resolve conflict;
• Increase managerial and client satisfaction by turning conflict into collaboration.

Retirement Decumulation focusses on the subjects of accumulation (saving for retirement) and decumulation (spending in retirement). Decumulation may be a buzz word but it is a very serious subject that describes the deterioration of retirement savings. This course addresses the contentious issues of how much needs to be saved and how retirement income is created for spending — or saving — purposes.

• Start with a review of the accumulation process and the necessity to know the client and plan for decumulation;
• Continue with a review of the factors that impact retirement;
• Conclude with a review of how to create the individual retirement pay-cheque within limitations and constraints.

From having a second look at savings strategies through to D-Day (Decumulation Day), find ideas to create a retirement paycheque for your client.

Receiving a large sum of money can be a source of great joy or deep guilt. Regardless of whether it is bestowed by a sweet twist of fate or other—less happy —circumstances the money needs professional management to be appropriately used, sustained and grow. The amount received may exceed previous money-management experience of its receivers, leaving them uncertain as to what to do or the best thing to do.

That is where you come in — with a plan to turn sudden wealth into a comfortable long-term lifestyle. If your client expects to inherit, to receive the value of a DCP, to earn equity from a business sale or sale of other property, you will want to begin wealth coaching long before the money is in the bank.

• Learn the ropes for managing the scope, challenges and benefits of sudden wealth;
• Implement strategies for saving, investing, insuring and gifting;
• Explore the details on legal and tax matters.