15 Credits: The Institute Pre-approved Package

Due diligence and disclosure are two activities that work together: due diligence as a form of information discovery and disclosure as a means of sharing information. Together, they are an essential part of the insurance process. There are countless benefits for the agent or advisor who completes a due diligence review and follows through with disclosure. Whereas due diligence is discovery of facts, disclosure is revealing the facts. Doing so puts client interests first. Learn:

• The objectives of completing due diligence and disclosure;
• Performance standards;
• How disclosure is achieved, and barriers to disclosure.

Completing due diligence and following through with disclosure is an indisputable part of the professional service you provide to clients. Take your current practices to a new level based on the information in this course and you will set standards that satisfy regulatory requirements while establishing your value to clients as an industry professional.

Let’s be clear: when we talk about longevity we are talking about the length of a lifespan. Let’s also be clear: the length of lifespans in Canada on average is increasing. The longer one lives, the longer one needs to finance the costs of living. Perish the thought---and fear--- of running out of money before running out of life.

A plan ensures income is available for the duration of life. Strategies may be adopted for health, lifestyle, and wealth. That is where this course comes in: Strategizing how to build wealth, maintain it, and manage it in the future.

The key planning strategies which you will learn to appreciate are:

• Identifying options for funding,
• Choosing the option or options that will be most suitable and achievable, and
• Defining the steps needed to make the desired option a reality.

At the conclusion of this course, you should be able to say to your client with great confidence, let’s talk about your future.

This course takes a proactive position towards complaints. It highlights how presenting clear information about complaints and their management can strengthen customer confidence and assure them of fair treatment. Understand, Manage and Stop Complaints illustrates the background of complaints in the life insurance and financial advisory channels, how they can be avoided, and how they must be dealt with.

On completion, the course-taker will:

• Develop a superior understanding of psychological factors underlying complaints;
• Evaluate client behaviour and its contribution to complaints;
• Prepare the appropriate response to complaints.

Includes numerous case studies of instances in which complaint resolution has been sought and their outcomes. Informative and practical, this course will guide you to take the right steps when hearing and handling complaints.